The phone system is the hub of your communications strategy. It is vital that you can make and receive calls - the lifeblood of your business.
Every client we work with has a unique set of requirements and every solution we recommend is therefore carefully tailored to maximise staff productivity and call handling, enhance customer experience and minimise ongoing operational costs.
And remember, our expertise and advice is completely free of charge.
Below are just some of the benefits of we are able to provide:
Migration - Easy migration to IP telephony so the Ortiga solution can be installed to operate in parallel with an existing PBX and gradually take over the functionality of the old PBX
Scalability - A phone system that grows with, and customises itself around your business
Access to new technology - Gain the benefits of new technology without any restrictions as you decide how, where and what other technology and systems you want to use it with.
IP telephony - Take advantage of the business benefits of IP telephony and associated applications including voicemail, call recording, call routing, conference functions
Cost of ownership - Ortiga utilises your existing data network and Microsoft® server application which means no requirement for voice engineers and there is no need for phones as the softphone and a headset can be used.
Microsoft Integration - Ortiga integrates with all existing applications such as Microsoft Outlook, CRM, billing and email so that on incoming calls the appropriate contact window of the caller is displayed and the information can be viewed instantly
Wide range of System telephones - will optimise your investment. From highly featured IP phones for the business support and client environments to DECT wireless and basic IP phones for use around the manufacturing environment
Free internal conference calls - no bridge calls to pay for administration and set up. One-click call recording so that a copy of the meeting can be distributed, as a WAV file, to non attendees at no extra cost. Conference calls can be easily setup adhoc for almost any number of internal and external callers. Virtual conference rooms can be setup by an internal administrator for scheduled calls with a unique pin number for added security
Click to Call - Quick and easy ‘Click to call’ functionality for accurate dialling
Pay as you use - Pay only for users logged into the system
Remote access - via phone into the office, over a VPN connection, gives instant access to the same phone environment as in the office so the user can make and receive calls as if they were in the call centre
CTI - offers many functions that perfectly integrate the phone with the PC world, providing critical telephony functions such as redial, call forwarding, transfer, hold and conference
Call recording - so customer disputes can be settled or for training purposes
Automatic Call Distribution (ACD) - so calls get routed to the next available agent
Easy administration - users can change their personal call routing in seconds from any location
A true mobile office - access to sophisticated phone functionality wherever you are
Total Choice - Any user, any office, any phone
Cost of ownership - Ortiga utilises your existing data network and Microsoft® server application which means no requirement for voice engineers and there is no need for phones as the softphone and a headset can be used.
Total Scalability - a software phone system that is scalable and can support any number of employees, offices, countries
One Network - Manage just one network with no need for expensive voice engineers
Mobility - Mobilise and connect your workforce by giving users their own personal telephone environment wherever they log in e.g. home, hot desking
CTI (Computer Telephony Integration) - optimise all communications by managing your phone and all your calls from the PC
FaxtoDesktop - Save time and money by sending faxes from your PC and receiving faxes through your email inbox
Intelligent Call Routing - Never miss a call as it could be your biggest prospect or most important customer
Software Phone Client - offers many functions that perfectly integrate the phone with the PC world, providing critical telephony functions such as redial, call forwarding, transfer, hold and conference
Call recording - one click call recording means calls can be recorded and saved as .WAV files for easy storage and future use.
Improved productivity - Get the latest IP functions so you can offer the best customer service and gain competitive advantage
Cost of Ownership - Ortiga utilises your existing data network and Microsoft® server application which means no requirement for voice engineers and there is no need for phones as the softphone and a headset can be used.
Wide range of system telephones - will optimise your investment. From highly featured IP phones for the business support and client environments to DECT wireless and basic IP phones for use around the manufacturing environment
Pay as you Grow - Software-based product that will grow with your business - pay as you grow without the worry of typical PBX hardware restrictions
Free Calls - Gain access to free call tariffs and only pay for what you use