'Unified Communications' is rapidly becoming the new 'buzz phrase' in the telecom market.
The ability for user's to manage their communications via 'presence' is perhaps the most profound statement we've heard recently, but what does it mean?
Fundamentally, the principles behind unified communications are very simple. Traditionally, communications choices were based around the technology deployed by an organisation, which were typically dictated by the telephone system in place.
It is now possible to deploy a solution which is 'user centric' and will allow your staff to optimise the way in which they communicate both within your organisation and externally to customers and suppliers.
The ability to 'choose' how to communicate and be communicated with is explored in the following white paper which you can download here by clicking on the following link: